Personalised Mug with your Name/Photo
- Best Quality Mugs with Best Professional Design & Service for the Price
- Smooth White Surface, Straight Sides
- Shiny, Dazzling finish
- Print to one Side (by default the print will be facing outwards when held in your right hand or print facing towards you if you are holding the mug with your left hand)
- Mug Grade: AAA, Highest Grade
- Material: Ceramic
- Coating: Double Orca-coated
- Volume: 11 oz
- Finish: High Gloss
- Packing: Free Blank White Gift Box per Mug
- Dishwasher Safe
- Microwave Safe
How to order
1. Select option from drop down
2. Place order
3. Email us the name / photo / font type / colour etc
4. Our professional designers will make the design and email you back for approval
5. Once you approval we will print and post within 24hrs of approval
6. For urgent orders, please select appropriate delivery option with tracking.
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Customised orders are excluded from our returns policy.
Your Item will be sent via Hermes, Royal Mail or a national courier company.
We will try to post the item same or next working day depending on the purchase time after the payment has been received – 12.00pm GMT is usually our cut off time.
There is no order processing or dispatching on Public Holidays,Weekends.
We dispatch all orders accordingly but at some point if the item has been damaged or misplaced, we will notify/contact you either to inform you when the item will be available for us to dispatch or give you an alternative option. You will have the right to cancel the order if you wish.
Ebay gives an estimated delivery date which does not include any supposed delay by the couriers, this can include bad weather, system breakdown or Staff Strikes etc, these issues or not in our control so please keep this in mind. We will dispatch items with the expectation of a service being provided by the Couriers, but sometimes they do disappoint and this can’t be at our fault.
If the courier is unable to deliver, a card should be left by the relevant delivery company instructing how to organise a re-delivery or where the parcel has been left for you to collect. If the parcel has been returned back to the couriers depot then they will allow certain time for you to collect. If the order is not collected within this time the parcel will be returned back to us. We will keep the item for 30 days in which time you must contact us to A) Have it re-delivered in which case we would then require you to repay the postage cost for us to re-send the parcel back to you or B) If the item is no longer required a refund will be issued less the postage costs plus a 15% of the cost of the product to cover the packaging and admin.
Pictures shown are for illustration purposes only. Our range is updated regularly as such there maybe slight variations in packaging or product or colour of the item.
If for any reason you are not satisfied with your purchase you can return the item for a refund within 14 days (less postage plus packaging/admin costs of 15% of the costs of the item). Personalized and custom made products are cannot be returned Returns are accepted only if the item is in its original resalable condition, which means item must not be used, worn, marked have no scent, no pet hair or in a condition that it can’t be sold again. Items must be returned in its original packaging with all product tags attached.
Please be careful when clothing is tried on that make up is not worn, or hair products, fragrances, deodorant or other creams or substances which mark or damage the product are not worn. This will only result that your returned item will not be accepted by us for a refund. But will require a postage payment by you for us to return the item back to you. We will keep or await for postage payment towards the item for a maximum of 30 days, after this the item will be disposed of.
Items must be returned within 14 Days of receipt.
If the item has arrived faulty or we have sent the wrong item ,then we shall pay for the return of the item. Returns are accepted only if the item is in its original resalable condition. Easiest way would be to open a returns request via Ebay. Once received we will examine the item and refund back to your account. Items becoming faulty after/during wearing will be subject to an inspection of the item when returned to us. If the fault is considered a genuine factory fault then you will be refunded. If not a factory fault then item will be returned back to you after postage cost to return the item has been paid. Again we will wait 14 days for this payment to be made,after this the item will be disposed of.
Items being returned must not be used and returned in its original packaging.
The easiest way would be to return the item for a refund via Ebay returns, and then simply purchase the required item back from us.
ALL RETURNS ARE THE RESPONSIBILITY OF THE SENDER UNTIL IT ARRIVES TO US
Please obtain a Proof of Posting from the Post Office Clerk.
Positive feedback is always appreciated and we will do the same. If for whatever reason there is a problem with your purchase, please give us the chance to resolve the issue, hopefully you will find our customer service very satisfying.